FaceTime Doesn’t Work: Simple Ways for Troubleshooting Problems

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FaceTime Doesn’t Work: Simple Ways for Troubleshooting Problems

Without a doubt, the launch of Apple’s FaceTime was a breakthrough in the world of tech. A convenient, simple, and effective way to stay in touch with anyone across the globe – it soon won the hearts of users. Even now, this app is one of the most used ones. However, even with all the pros and convenience, this tool offers users face specific issues with its functionality from time to time. What to do if you can’t make this app work? We have collected some of the simplest and most effective tips for addressing common issues!


If you are a new iPhone user, the problem you are facing with the FaceTime work may be quite simple. Not all devices come with this feature enabled by default. Thus, in many cases, the issues are caused by FaceTime waiting for activation.

How to define whether that’s the case with your phone? It is very simple. All you need is to open the same-named tab in the phone’s settings and check whether the toggle located next to the apps name is enabled. If it is on, the switch should be green. If it’s gray, turn it on and check whether this solves your problem!

Simple Solutions

If you have checked the app’s settings and everything was good there, you may want to try a few other simple solutions.

If you have checked the app’s settings and everything was good there, you may want to try a few other simple solutions.

  • Wi-Fi – first of all, make sure that your device has an Internet connection. Sometimes, you may find different apps unresponsive when the Internet connection was lost. In this case, the solution is simple – check if the device is connected to the needed network and test how well it works (you can do this from the browser).
  • Cellular-data connection – if you are using 4G instead of Wi-Fi, it is a bit trickier. iPhones come with super customizable cellular-data connection settings that allow users to decide which apps can be used while they are using 4G and which ones can’t. Now, here is a solution – go to the relevant settings tab and make sure that you allow the use of FaceTime through cellular-data connection.
  • Internal failure – sometimes software becomes unresponsive for no reason, just because of some internal error. If that’s your case, you can solve it by re-launching the application. Also, you may try to log out and back in or disable and enable the app from the settings.
  • Account issues – another problem that you might be facing is an incorrect account data. If you use a wrong email or phone number, the app may get stuck. Here is a quick solution to this issue – restart the application and log in with the correct details.
  • OS updates – since FaceTime is one of iOS’s default applications, it can’t be updated on its own through the app store. Thus, in order to get a newer version of the app, users have to update their devices to a new version of iOS. Once you do this, the issue may resolve by itself.
  • Restart your phone – most issues can be addressed by a simple restart, so it is definitely one of the first methods to try!
  • Reset the settings – if none of the above methods helped you, one more thing to try is a full reset of phone’s settings. This won’t erase your personal data and files. However, this may help resolve the issue.

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