Bad Reviews Can Tank Your Business Performance – How to Improve Your Online Reputation

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Bad Reviews Can Tank Your Business Performance – How to Improve Your Online Reputation

It takes time, commitment, effort, and a load of finances to establish and grow a business. However, it takes more than excellent products/services to protect and fuel its growth, among the most considerable elements being a healthy online reputation. From building trusts, enhancing profitability, lowering risks, to attracting the right talent, online reputation plays a vital role as brands strive to gain an edge in the competitive market.

In today’s online-ratings oriented consumption, a bad review can cause quite a stir, and before a brand realizes, it has a notable scandal on its hands. This can quickly tank a business, showing how critical online reputation management is in securing and fueling growth. However, the good news is that with the readily available reputation management software, businesses can choose a tool that best matches their needs and enjoy a more comfortable pursuit.

Online reputation sets a brand aside in the competitive pool. With the right reputation management software, a business can monitor, identify, and implement influential strategies to improve its stand. Noting its essence, online reputation management (ORM) is imperative, and as brands strive to improve it, effective strategies are necessary. While it might not be a walk in the park, it is manageable. Here are a few pointers to ease the process.

Monitor the stand

The first step to improve anything is establishing its weaknesses. What’s the current situation, and where and why is the business’ reputation taking a hit? Are followers negatively reacting on social media, or leaving negative reviews on rating sites such as Yelp. Monitoring the situation lets a brand pick areas that require changes, and from its weaknesses, revise the strategies to repair and improve its reputation. Monitoring is a lot more comfortable with reputation management software as they provide analytical insights, easing the pursuit to establish what’s working and areas that require improvement.

Have a solid strategy

In today’s fast-paced world, being reactive can be quite counter-productive. Proactively tailoring strategies to keep the progress in check is recommendable. For instance, leaving the review section solely to the customers can be damaging. Most satisfied customers don’t leave a review, but angry users can’t wait to go into a full rage as they vet the brand’s incapability to meet their requirements. Being proactive lessens such incidences as a brand can address such a customer before the damage the reputation, especially as they could also trigger more negative reviews from other users.

User reviews and ratings are an integral part of today’s online consumption. While creative measures to solicit reviews works, such as asking a user to leave feedback or offer incentives such as bonuses, discounts, among other well-thought approaches, it doesn’t beat being proactive. Amassing numerous positive reviews, such as promptly addressing unsatisfied customers’ concerns, could be what it takes to water down negative testimonials’ impact. With a solid strategy, a brand won’t dwell on repairing online reputation as they can significantly improve areas affecting their stand.

Consider influencer services

Influencers enjoy an extensive following. While considering an influencer, a brand might only be focusing on the marketing perspective. Influencer marketing has steadily risen over the years, but brands now realize that there’s a lot more to it than marketing. Influencers help to improve a brand’s reputation through extensive reach, fast-tracking their credibility, and cross-promotion. Building a brand’s social media presence and attracting a huge following improves a business’s reputation. However, this is not a simple task, but working with influencers makes it a lot more comfortable. Brands leverage the influencer’s followership to reach out to various demographics, attracting and capturing a significant consumer base.

People trust and follow influencers. As such, a brand that’ associated with a particular influencer is seen to hold the same values. This fast-tracks a brand’s quest to build credibility, a significant milestone that allows a business to develop and maintain a healthy online presence. Influencer endorsement also portrays a brand as an industry leader, improving its prominence. Cross-promotion is the other benefit of working with an influencer. I don’t know you, but I know, and like them, I might like you too. That’s the scenario with cross-promotion, a contribution that can ease the quest to build a significant and loyal following.

Be social

If numerous ads characterize a brand’s website and social media platforms, the bounce rate will keep rising. People no longer want to be sold to, and focusing on salesy content could hurt the business’ credibility. Social is the way to go; reply to customers’ messages, react, share, comment, and engage with followers. Actively engaging the users makes them feel like a part of the brand, not simply potential customers. This fosters a healthy and long-lasting relationship as users turn to the business for products or services and other concerns such as information or entertainment, especially if a brand includes fun strategies such as humorous but well-thought memes.

Consistency matters

Can a brand be trusted to offer discounts as promised, deliver within the specified period, and consistently provide top-class products/services? If users can count on a brand to deliver as promised, they’ll remain loyal to that business. Even with the most effective promotions, if users can’t enjoy the same quality, if not better, as is the case with undiscounted prices, users will be frustrated. If a brand fails to observe consistency, they can quickly lose a significant following. This could also result in a range of damaging user testimonials, tarnishing a well-established business, and watering down their reputation.

Online reputation management isn’t a walk in the park. Even with the best tools, a business has to be committed to the process to ensure that certain concerns don’t blindside them. While striving to improve and maintain a good reputation, it would also help if a business continuously compares its progress with the competitors. Establishing why customers prefer competitors could help a business establish its weakness and tailor a strategy that makes them better than competitors. Monitoring the competitors also helps keep a business on its toes, ensuring they don’t lag, especially with the rapidly changing technologies.

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