Today, no company can do without the help of IT specialists. Professionals in this field help companies take care of day-to-day business processes, company security, workflow improvements, and more.
One of the problems many companies face is deciding whether to have an in-office IT department or to rely on outsourcing solutions. In this article, we will talk about the advantages and disadvantages of both options, based on which you can make the right decision for your company.
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In-Office IT Department
A Better Understanding of Internal Processes
When you have such a department in your company, then the specialists have a better understanding of what is happening in your work processes, as well as understand how all the other employees work. They are interested in the success of your company and will try their best to offer and implement solutions that will benefit your business.
Rapid Response to Emergencies
When various technical problems occur during business hours, you can quickly contact the employees of such a department so that they begin to work on fixing these problems right away. In this regard, you can significantly reduce downtime, from which your company can suffer huge losses.
You, as a manager, will be able to have more control over such a team of specialists and will be able to find those professionals for your company who will be trained in the IT solutions you need.
- This is a big cost for the company, as you will need to pay salaries to all employees, rent an office and buy office equipment. In addition, you will need to invest in the further development of your IT staff as technology is constantly changing and improving.
- They are not available 24/7. In this regard, if unforeseen circumstances occur outside of business hours, your employees may be busy or you may have to pay more for work outside of business hours.
You Can Easily Find a Professional in Any Field of Knowledge
Usually, outsourcing companies have staff who specialize in different areas and therefore, you are guaranteed to be able to find professionals for your company.
Pay Only for Problem-solving
You don’t have to worry about paying salaries, renting a separate office or buying the necessary equipment, as you only need to pay for the work done for your company.
Such services will be available to your company around the clock and as soon as you have a problem, you can seek help right away. The difference with in-house staff is that then your employees will be able to respond quickly, but only during working hours.
Outsourcing companies are interested in providing a high-quality service so that you continue to use the services. Specialists will do everything possible so that you continue to work with outsourced specialists.
- You will not be able to control the execution of each task, as you could do with in-house specialists. You can only identify the problem, as well as find out what the professionals will do.
- In addition, you will have difficulties with communication, since these specialists will be in other places, and you will not be able to see them as often as your staff.
Given all the advantages and disadvantages of each option, each company can choose the most optimal option for them. For some, communication and control over actions are important, while someone, on the contrary, may be focused on ensuring that all problems are quickly resolved.