An IT Leader’s Guide to Negotiating with Internet Service Providers

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An IT Leader’s Guide to Negotiating with Internet Service Providers

The name and functions of an IT Leader have evolved significantly during the past decade. An era of work motivation and collaboration has replaced the command-and-control style of leadership that was prevalent in the past.

Gone are the days when an IT Leader would direct a subordinate to look and negotiate for their company’s ISP. Today, these leaders must be on top of the negotiations for internet service providers’ services. Since they’re the very leaders who see through all the IT challenges their organization faces, they need to have first-hand decisions on internet connection matters.

Some Internet Service Providers (ISP) boast of the many advantages their internet service may be able to provide to your business. You can browse through iSelect internet plans and other online community pages to properly assess which ISP will serve your best interest.

At the same time, you can check out some of the points in this content to guide you in negotiating with present and future ISPs.

Assess Your IT Requirements

Because of the rapid pace at which technology evolves, there will always be a portion of your workforce that is interested in learning about the most cutting-edge new tools. On the other hand, you have some colleagues who are sick of constantly having to master a new technology or the internet of things. Most of them only want to concentrate on the business side of providing technology solutions.

These are typical organization scenarios that you have to balance. You need to check how much bandwidth and internet speed are necessary to support the requirements of your “techy” workers. At the same time, find an ISP that can provide the demanding support system needed by employees who panics every downtime.

Your thorough assessment of the requirements of your organization for internet services will be one of your primary references in negotiating some related terms and conditions with your ISP.

Evaluate ISP Availability

Gathering data about the internet service providers in your locality will help you evaluate which is available to serve your internet connection needs. Ensure also the legitimacy of their business. It’s a waste of money and effort if you try to negotiate with providers who represent themselves as seasoned providers but are, in fact, illegitimate. Be wary of fly-by-night firms that need more service availability in your area.

You can initiate research on the performance and availability of ISPs in your place. Some communities of users are more than willing to share their connectivity experience, especially on social media.

As an IT Leader, it’s your call to ensure that ISP availability issues will not be a problem as you negotiate for an internet service connection with the provider. Provision of this nature should be cited in your contract of service to be on the safer side.

Ensure Connection Reliability

It’s already a dilemma for employees if they can’t connect to the internet because it’s down. Especially if they cannot perform vital tasks because they are working from home or in a remote location. Both of these scenarios are undesirable and should be addressed by the ISP immediately.

Internet connection reliability will spell productivity or loss for your business. Your ISP must not only be your provider but must also become your partner. Ensure that the provider you deal with has the reputation to partner with their clients. This way, they’ll be able to provide better assistance and solutions and deliver the most dependable services in their line of business.

Some ISPs can offer high download speeds, but more is needed. Your company might become vulnerable to more problems if the ISP cannot provide reliable network performance and assistance supported by skilled and experienced professionals.

The Bottom Line

As an IT Leader, it’s within the scope of your authority that all concerns like speed, connection, bandwidth, security and costs be discussed and spelt out before you sign a contract with an ISP.

The negotiation stage may be tough, but it might become more challenging if you experience some undiscussed issues while relying on your ISP’s services later. Better lay everything on the negotiation table and allow your provider to devise provisions that will safeguard your interests if you employ their services.

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